Refund Policy

Overview

We want you to be satisfied with our Bookin service. This refund policy outlines the circumstances under which refunds may be provided and the process for requesting them. Please read this policy carefully before making a purchase.

Subscription Refunds

Monthly Subscriptions

Monthly subscription fees are generally non-refundable. However, we may provide refunds in the following circumstances:

• Technical issues that prevent you from using the service for more than 48 hours
• Billing errors or duplicate charges
• Service cancellation within 24 hours of initial subscription

Annual Subscriptions

Annual subscription refunds are handled on a case-by-case basis:

• Within 30 days: Full refund available if you haven't used the service extensively
• After 30 days: Prorated refund may be available for unused months in exceptional circumstances
• After 6 months: Refunds are generally not available unless required by law

Booking Transaction Refunds

Platform Fees

Platform fees charged by our booking system are subject to the following refund policy:

• Booking cancellation by customer: Platform fees are non-refundable
• Booking cancellation by service provider: Full platform fee refund
• Technical issues during booking: Full platform fee refund
• Fraudulent transactions: Full refund after investigation

Service Provider Payments

Refunds for payments made to service providers through our platform are subject to the individual service provider's refund policy. We facilitate these refunds but do not control the terms.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email or through your account dashboard
2. Provide your account information and transaction details
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

Non-Refundable Items

The following items are generally non-refundable:

• Setup fees and onboarding costs
• Custom development or integration work
• Third-party service fees
• Promotional or discounted subscriptions (unless required by law)
• Services that have been fully delivered

Exceptional Circumstances

We may consider refunds outside of this policy in exceptional circumstances, including:

• Extended service outages affecting your business operations
• Significant changes to service features that materially affect your use case
• Legal requirements in your jurisdiction
• Documented technical issues that cannot be resolved

Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our customer service manager
• Escalate to our dispute resolution team
• Contact your payment provider to dispute the charge
• Seek resolution through applicable consumer protection agencies

Changes to This Policy

We may update this refund policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have questions about this refund policy or need to request a refund, please contact us:

Legal Rights

This refund policy does not affect your statutory rights as a consumer. If you are a consumer, you may have additional rights under applicable consumer protection laws in your jurisdiction that cannot be excluded or limited by this policy.